During the last 40 years, Rhenus has been monitoring developments in the spare parts industry. We have combined our knowledge, logistic skills and human resources in order to develop top notch and tailored services and solutions to the spare parts industry. These are based on the challenges, which the spare parts industry offers, and result in benefits to our customers.

Spare parts industry challenges:

• Set up system for timely support
• Meet customer needs at excellent hit rate
• Unparalleled service
• Reverse logistics network
• Minimize redundant inventory
• Complex and networked supply chain
• Environmental issues
• Reductions of stock levels
• Set-up to support new model development
• Environmental issues / WEEE
• To create a responsive, reliable and agile supply chain

Our services and solutions for the spare parts industry:

• Forward stock locations
• Pre agreed lead-times and cost patterns
• Express/integrator services (multiple suppliers parts distribution)
• After sales services
• RMA handling
• Call centre services

Customer benefits of our spare parts industry services:

• One stop shopping for all spare parts industry needs
• Strong focus on customer-driven and tailored solutions
• Dedicated and skilled staff that support and understand the spare parts industry
• Reliable, time-definite services supported by our worldwide network
• Cost effective rates, optimised warehousing services and logistics concepts to reduce inventory in the supply chain
• Safe and secure warehouses
• Total supply chain visibility