During the last 40 years, Rhenus has been monitoring developments in the office equipment industry. We have combined our knowledge, logistic skills and human resources in order to develop top notch and tailored services and solutions to the office equipment industry. These are based on the challenges, which the office equipment industry offers, and result in benefits to our customers.

Office equipment industry challenges:

• Hyper competition
• Short product life cycles
• Focus on cost and efficiency
• Manufacturing shifts to low labour cost countries
• Environmental issues / WEEE
• Meet customer needs at excellent hit rate
• Unparalleled service
• Reverse logistics network
• Minimize redundant inventory
• To create a responsive, reliable and agile supply chain

Our services and solutions for the office equipment industry:

• Value added services (assembly, kitting, assembly and light manufacturing, configuration, testing, quality control)
• RMA/returns handling
• After sales services
• Call centre services
• Aftermarket and critical service parts logistics
• Product delivery and installation, including reverse logistics

Customer benefits of our office equipment services:

• One stop shopping for all office equipment industry needs
• Strong focus on customer-driven and tailored solutions
• Dedicated and skilled staff that support and understand the office equipment industry
• Reliable, time-definite services supported by our worldwide network
• Cost effective rates, optimised warehousing services and logistics concepts to reduce inventory in the supply chain
• Safe and secure warehouses
• Total supply chain visibility

Increased customer demands, complex structures, low inventory levels and speed to market are vital topics for office equipment companies to be competitive in the market. With our service, Rhenus aims to eliminate supply chain redundancies, achieve economies of scale, consolidate operations and improve speed to market.